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Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations? Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm?

We have an exciting opportunity for a Solutions Team Specialist to join our Customer Experience Team on a temporary full-time contract until 31st March 2026. This role offers the benefits of hybrid working and is based at our office in Wishaw. The successful candidate will be required to work from the office a minimum of 3 days per week. 

You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. 

You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way. 

You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.

Could this be you?

If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you. In return for your enthusiasm and commitment we will offer you:

• Competitive salary between £30,169- £32,608 per annum 
• Contracted 35 hours per week
• Temporary contract running until 31st March 2026
• Generous Holiday Entitlement
• Flexi time and blended working*
• Access to paid training
• A choice of pension scheme with employer contributions

*Blended Working  

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. The base for this role is our office in Wishaw and you will be required to work a minimum of 3 days per week from the office as the business requires. 

 
Applications should be submitted no later than 12 noon, Wednesday 4th June 2025.  Interviews will likely take place on Wednesday 11th June 2025.